Refund Policy

1. General Refund Policy

All refund requests are reviewed on a case-by-case basis. We aim to resolve any concerns before issuing a refund.

Important: All approved refunds will be processed to the original payment method used. Refunds will not be sent to alternative accounts or third parties.

2. Hourly Services

(LinkedIn Lead Generation, Graphic Design & Video Editing, Virtual Assistance & Outreach Support)

Before Work Starts

If you cancel before any work has started, you are eligible for a full refund minus a 10% administrative fee.

After Work Has Started

• You will only be charged for the hours already worked
• Any remaining unused balance (if prepaid) will be refunded
• No refunds will be issued for completed and delivered work

After Work Delivery

Once work has been delivered, no refunds will be issued. We will, however, make reasonable revisions where applicable to ensure satisfaction.

3. Fixed-Price Services

(LinkedIn Profile Optimization – $70)

Before Delivery

If you cancel before the first draft or work delivery, you are eligible for a full refund minus a 10% administrative fee.

After Initial Delivery

Once the first version of the work has been delivered:

• No refunds will be issued
• We will provide revisions based on the agreed scope

After Final Approval

Once the final work is delivered and approved, no refunds will be issued.

4. Service Dissatisfaction

If you are not satisfied with our services:

• Please contact us within 7 days of delivery or service start
• We will work with you to resolve the issue through revisions or adjustments

Refunds in such cases are issued only under exceptional circumstances and at our sole discretion.

5. Non-Refundable Costs

The following are non-refundable under any circumstances:

• Completed work (hourly or fixed)
• Time already spent on services
• Consultation or strategy sessions
• Third-party costs (if applicable)
• Setup or onboarding efforts

6. Refund Processing Timeline

• Approved refunds will be processed within 7-14 business days
• Refunds will be issued to the original payment method
• Depending on your bank/payment provider, it may take an additional 5-10 business days to reflect

You will receive a confirmation once the refund is processed.

7. How to Request a Refund

To request a refund, please contact:

Email: yasiru@leadclash.com Subject Line: Refund Request – [Your Name / Service]

Please include:

• Your full name
• Payment or invoice reference
• Service purchased
• Reason for refund request
• Any supporting details

We will respond within 2-3 business days.

8. Chargebacks & Disputes

Before initiating a chargeback, please contact us first. If a chargeback is initiated without prior communication:

• We reserve the right to suspend or terminate services immediately
• We may dispute the chargeback with supporting evidence

We are committed to resolving issues fairly and professionally.

9. Changes to This Refund Policy

Lead Clash reserves the right to update or modify this Refund Policy at any time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our services means you accept the updated policy.

10. Contact Information

For any questions regarding this Refund Policy: Lead Clash Email: yasiru@leadclash.com Website: https://leadclash.com/